We have made the difficult decision to delay shipping Sansaire units January 30th. We know that this is disappointing news for all of you since it means you won’t have your Sansaire in-hand during the end-of-year holidays. We are deeply sorry for this delay, but we believe it’s necessary for reasons we’d like to explain below.
This past week, Lukas visited our factory in China to inspect a trial production run of the Sansaire. In many regards, the factory has exceeded our expectations – the units have never looked better, the assembly line was efficient and cohesive (particularly for a first run), and our manufacturer was able to instantly implement changes we recommended, such as refining the temperature calibration process.
Unfortunately, we discovered an issue that does not meet our standards. The detachable back housing is currently not secure enough and can become detached if enough force is applied. The tolerances we thought we had are proving to not be enough. We have already begun implementing a solution but it requires retooling our injection-mold, which is a 60-day process.
We have debated amongst ourselves whether we should make these tooling changes now and delay shipping, or start a production run for our backers and pre-order customers now and delay tooling for later. Though we are eager to start shipping, it’s critically important for us to deliver on our promise of quality, safety and reliability from the get-go. This is a product that we want you to use for years to come. This was not a decision we took lightly, and we know how disappointing this news is for you to hear. We are doing everything in our power to move this process along as quickly as possible, and we promise to keep you updated along the way.
If you are a Kickstarter backer, we thank you again for your support and patience while we get through this delay. If you have pre-ordered a Sansaire on our website and this announcement affects your plans, you may cancel your pre-order without being charged by logging in to your account Sansaire.com and clicking “cancel” next to your order. You will forfeit your place in line once orders begin to ship, but you will not incur any charges on your card.
Thank you all for your incredible support and patience as we bring the Sansaire to life. Despite this schedule setback, we’re more excited and determined than ever to deliver the Sansaire to your doorstep.
The Sansaire Team