As we speak, your Sansaires are making their way from our factory in China across the world and to your doorstep.  This is a huge milestone for us, as it represents our transition from Kickstarter to a real, operating business.  We think we’ve succeeded in making a sous vide machine you will all be proud to display on your kitchen counter.

Shipping, it turns out, is a complex process.  Due to the overwhelming international support we received, we’re shipping to Kickstarter backers and pre-order customers in over 65 countries on 6 continents.  (As a point of comparison, the Xbox One only shipped to 13 countries at launch!)  To make the process as efficient as possible, we’ll be distributing the Sansaire from 4 different warehouses: Los Angeles, Vancouver, The United Kingdom, and Hong Kong.  As you can see in the map above, each warehouse will service its own part of the globe.

Shipping Plan

On January 17th, four containers left our factory, headed to the port to be loaded and shipped to Hong Kong, Los Angeles, and London.  Next week, another container will ship out to Seattle, where part of the inventory will be routed on to Vancouver, BC.  Once the containers land at their destinations, they’ll clear customs and be trucked to nearby warehouses where each case of Sansaires will be checked into inventory.  Once the inventory check-in is complete, each warehouse will be ready to send out your individual orders.

Deliveries to the Los Angeles, Hong Kong, and UK warehouses (from left to right).  Vancouver coming soon!

[Deliveries to the Los Angeles, Hong Kong, and UK warehouses (from left to right). Vancouver coming soon

Because this is our first time through the shipping process, the exact timeframe is hard to calculate accurately. For example, when a new product enters customs in a country, it is typical to expect a longer processing time than on subsequent shipments. However, we’ve put our best estimates in a list at the bottom of this update, and we’ve been working very closely with our freight forwarders and shipping services to ensure everything goes as smoothly as possible.

Next Steps

Over the next two weeks, we’ll be processing your pre-orders on Sansaire.com.  You’ll receive an email notification with your final order total, including exact shipping costs and any applicable sales taxes, VAT fees or duties (for customers outside the United States).  You’ll have one week to cancel your pre-order, if you so choose.  After that, we’ll charge your payment method on file and ship out your order from the nearest warehouse.  If your payment method on file is no longer valid, or if we encounter other problems processing your order, you’ll have the opportunity to supply a new payment method and we’ll send you a notification.

Once your order is shipped out from the warehouse, you’ll automatically receive a shipping notification email with a link to track your delivery.  We recommend adding info@sansaire.com to your “not spam” list to ensure you receive this eagerly anticipated email.

In the meantime, we encourage you to daydream about your first sous vide meal.  You’ve earned it!

Estimated Shipping Timetables

Los Angeles Warehouse (Yellow Zone)
Depart from China:                                         January 20th
Expected Arrival at Port:                               February 2nd
Time in Customs:                                            3-5 days
Time to Check-In at Warehouse:                2-5 days
Expected Shipping Begin Date:                  February 11th

 United Kingdom Warehouse (Blue Zone)
Depart from China:                                         January 21st
Expected Arrival at Port:                               February 11th
Time in Customs:                                            3-5 days
Time to Check-In at Warehouse:                 2-5 days
Expected Shipping Begin Date:                  February 20th

Hong Kong Warehouse (Purple Zone)
Depart from China:                                         January 21th
Expected Arrival at Port:                               January 28th
Time in Customs:                                            3-5 days
Time to Check-In at Warehouse:                 2-5 days
Expected Shipping Begin Date:                  February 7th

Vancouver Warehouse (Red Zone)
Depart from China:                                         January 29th
Expected Arrival at Port:                               February 13th
Time in Customs:                                            3-5 days
Time to Check-In at Warehouse:                 7-10 days
Expected Shipping Begin Date:                  February 28th