Contact / Support

Troubleshooting

Stuck on “RESET” or “LOW WATER”

To disable to the low water mode on your Sansaire, please follow the steps below:
1. Press the reset button inward using a pen or paperclip until you hear a “click” sound. The unit will power off at this time.
2. Submerge the Sansaire in water.
3. Press the power button to turn on the unit, it should now function normally.

Doesn’t power on

Ensure that the power cord is firmly attached in the rear of the unit. In some cases, a household circuit may become overloaded from the use of electrical appliances, causing the outlet to stop supplying power. Unplug the Sansaire and reset your circuit breaker as necessary.

Water bath doesn’t get hot or doesn’t circulate

Press the power button to activate the heating coils and circulating motor. You should be able to see water moving through the pump outlet opening. If water is circulating but is not getting warmer, ensure the target temperature is above the current water temperature.

Rattling Sound

It is possible that a small piece of debris or food is stuck inside of the Sansaire impeller area, causing a rattling sound when the impeller moves.

To check for debris, follow the steps below:

  1. Power off, unplug, and remove the Sansaire from the water bath. If the unit is hot, wait for it to cool down before proceeding.
  2. Remove the power cord and clamp from the back of the unit.
  3. Remove the back cover. (Detach the clamp, push down on the tab at the top of the back cover, and pull the back cover down and away). NOTE: The upper section of the Sansaire contains sensitive electronics and should never come in contact with water.
  4. Remove the impeller cover, twist it clockwise and pull down.
  5. While holding the unit upright, rinse under running water to remove food particles. If there is no debris, fill out a support form and we will replace the unit if it is within warranty.
  6. If necessary, scrub the unit gently with a sponge or brush and a drop of dish-washing liquid. Rinse the unit thoroughly, ensuring that water does not enter the upper section.
  7. Reinstall the impeller cover, and twist it until it is aligned with the pump outlet opening. Reinstall the back cover and clamp.
Temperature Readout Incorrect

Your Sansaire Immersion Circulator is factory-calibrated, but also allows for a manual temperature offset. You may adjust the temperature reading by performing the following steps:

  1. Prepare a water bath at or around a normal cooking temperature (eg., 50.0°C).
  2. Measure the temperature of the water bath with an accurate digital thermometer. Note the difference between the Sansaire temperature reading and the reading from your thermometer.
  3. With the unit running, hold down the C/F button for a few seconds. The display will show the current offset temperature.
  4. Turn the temperature ring to adjust the offset value. For example, setting the offset value to 1.5°C increases the temperature reading by 1.5 degrees.

NOTE: Most kitchen thermometers are less accurate than the Sansaire. For recalibrating, we recommend using a professional reference thermometer, such as those sold by ThermoWorks (ThermoWorks.com).

Decalcification

After extended use, the water may deposit calcium onto the heating coils. To clean, aplease follow the steps below:
1. Add a decalcifying agent, such as CLR, to your water bath, following the dilution instructions provided by the manufacturer.
2. Set the temperature of your water bath to 25°C / 77 °F.
3. Allow the unit to run for 10 minutes.
4. Discard the water in the bath and thoroughly clean the container and any other materials in contact with the bath . Do not add food (bagged or otherwise) to the water bath while cleaning.
5. Ensure that the bath water has been replaced with fresh water before cooking.

Information

International Sansaire

To purchase the 220V International Sansaire, check the “International Retailers” section of our “Where to Buy” page for links to retailers who carry the item (https://sansaire.com/where-to-buy/).

International Searing Kit
  • There are no plans to distribute the Searing Kit internationally at this time. We do not ship the kits without the propane tank, and we cannot ship the propane internationally.
  • In lieu of the Searing Kit, I would suggest the Bernzomatic BZ4500 Heat Shrink torch. Bernzomatic partnered with Sansaire to create the Searing Kit, but they sell their products across the globe.
International Steak Aging Sauce

The sauce is currently only available in the United States. However, there’s a recipe you can use to make your own.

Recipe: Faux Dry Aged Steak Marinade (inspired by Modernist Cuisine at Home)
Feel free to substitute or remove any of the ingredients below, or alter the quantities to your taste. All of the recommended ingredients are high in glutamic acid, amplifying the umami flavor in the meat.
Yield: enough for 4 steaks
Ingredients:

  • 3 tbsp. soy sauce
  • 1 tsp. MSG (freaked out? Don’t be)
  • 3 tbsp. fish sauce
  • 1 tbsp. Worcestershire sauce
  • 1 tbsp. roasted garlic, minced
  • 1 tbsp. blue cheese
  • ½ tsp. anchovy paste
  1. Combine all ingredients and blend until smooth.
  2. To season, divide the marinade among the bags, add the steak, and vacuum seal using your preferred method. This can be done just before cooking.
  3. For even stronger flavor, marinate the steaks in the refrigerator up to 24-hours before cooking. This sauce can be made ahead of time and stored, refrigerated, for one month.
MSG in Steak Aging Sauce

If you believe that consuming any ingredient – MSG or otherwise – will have an adverse effect on your health, of course we respect your decision to avoid it.

However, the best scientific data available show that MSG is not harmful to humans when consumed in reasonable quantities. We anticipated that including MSG might be contentious for some of our customers, but as we got deeper into the credible research, it became overwhelmingly clear that including MSG as an ingredient did not increase any health risks associated with using Steak Aging Sauce.

The primary data sources we used to reach that conclusion are:

And, although a proportion of the population does self-report a sensitivity to MSG, as the sources above indicate, that has not been demonstrated in placebo-controlled trials.

Replacement canister

At this moment, we are unable to sell replacement canisters. We are actively working on a solution for customers to purchase replacement canisters through our retailers.

Product registration

At this time, we do not have a product registration system in place. Should you have any issues with your device, you can submit a form to us with proof of purchase. We warrant our products for 12 months from purchase date.

Delta Release Date

The current anticipated release date for the Sansaire Delta (110V and 220V) is July 30, 2017.

Storage

You may choose to leave the Sansaire clamped to the water bath when not in use, but it should be unplugged from the power source. However, should you need to store your circulator, wipe the unit dry using a cloth or paper towel prior to putting it away.

Having trouble with your Sansaire products?

We’re here to help. If our customer service team is unable to resolve your issue and your product is still under its original 1-year warranty, we’ll be glad to repair or replace it for you. Please fill out the form below to get started: